Refund & Cancellation Policy
Effective June 2026 · Applies to all paid consultations on the SEDU platform
Important
This policy applies only to consultation bookings made through the SEDU platform. For all other inquiries, please contact us at hello@seduhealth.com.
Consultation Cancellation & Refunds
24-Hour Cancellation Window
You may cancel a confirmed consultation session up to 24 hours before the scheduled start time and receive a full refund. Cancellations made within 24 hours of the session will not be eligible for a refund, except in cases of documented medical emergency.
Refund Processing Time
Approved refunds will be processed within 5–7 business days and credited to the original payment method (debit card, credit card, UPI, or net banking). The exact credit time depends on your bank or payment provider and may take up to 10 business days to appear on your statement.
Provider Cancellations
If a consultation is cancelled by the specialist (doctor/provider) for any reason, you will receive a full refund within 3–5 business days, with no cancellation fee. You will also be offered priority rebooking at no additional charge.
No-Show Policy
Patient No-Show
If you fail to join a scheduled consultation session without prior cancellation, the session fee will not be refunded. This policy exists to compensate specialists for their reserved time. If you missed a session due to a technical issue on our platform, please contact support within 2 hours of the scheduled time and we will review your case.
Provider No-Show
If your specialist fails to join the session without prior notice, you are entitled to a full refund. Please report provider no-shows to our support team within 24 hours by emailing hello@seduhealth.com. We take provider accountability seriously and will investigate all reported cases.
Non-Refundable Cases
Completed Sessions
Fees for consultations that have been fully completed are non-refundable, regardless of the patient's satisfaction with the advice received. If you believe the quality of care was inadequate, please submit feedback through your dashboard so we can review the provider's standing on the platform.
Partial Sessions
If a session is terminated early due to patient-side connectivity issues or voluntary exit, no partial refund will be issued. If the session was terminated due to technical issues on our platform, contact support with the session ID and we will review the case.
Subscription or Plan Purchases
Any wellness program, learning pathway, or educational content plan purchases are non-refundable once accessed. If you encounter issues accessing purchased content, contact our support team for assistance.
Payment Disputes & Chargebacks
Dispute Resolution
Before initiating a chargeback or payment dispute with your bank, we encourage you to contact SEDU support directly. Most payment issues can be resolved within 2 business days. Chargebacks that are found to be fraudulent or initiated without first contacting SEDU may result in account suspension.
Razorpay Gateway
All payments on the SEDU platform are processed securely through Razorpay. SEDU does not store your card or banking details. For payment security concerns, contact Razorpay support or your issuing bank directly.
How to Request a Refund
Step 1 — Cancel through Dashboard
Navigate to Platform → Consultations → My Appointments and click 'Cancel Appointment' on the relevant booking. Ensure you cancel at least 24 hours before the session for refund eligibility.
Step 2 — Contact Support
For special circumstances, no-show claims, or technical issues, email hello@seduhealth.com with your appointment ID, the reason for the refund request, and any supporting documentation. Our team will respond within 2 business days.
Step 3 — Refund Confirmation
Once approved, you will receive a refund confirmation email. The credit will appear on your original payment method within 5–10 business days depending on your bank.
Refund Summary
Quick reference for common scenarios
| Scenario | Refund Eligibility | Timeline |
|---|---|---|
| Cancelled 24+ hours before session | ✅ Full refund | 5–7 business days |
| Cancelled within 24 hours of session | ❌ No refund | — |
| Provider cancelled session | ✅ Full refund | 3–5 business days |
| Provider no-show | ✅ Full refund | 3–5 business days |
| Patient no-show (no prior cancellation) | ❌ No refund | — |
| Technical issue on SEDU platform | ✅ Full refund (case review) | 5–7 business days |
| Session completed | ❌ No refund | — |
Need Help with a Refund?
Our support team is here to help. Email us with your appointment ID and we'll resolve your issue within 2 business days.
Contact SupportSEDU reserves the right to update this policy at any time. Material changes will be communicated via email 30 days in advance. Last updated: June 2026.